Real stories. Real impact.

On Our Therapeutic Model and Care

“The child is vulnerable and has complex needs, so requires a lot of support. Keeping the child safe is a priority and is integral to daily staff practice.”

On Our Therapeutic Model and Care

“Staff confidently manage complex and challenging situations and take appropriate action to keep the child safe. Staff support the child to understand risk-taking behaviour. Through this support, the number of incidents is reducing.”

On Our Therapeutic Model and Care

“Staff are child-centred, enthusiastic, and dedicated, with a good understanding of the child’s needs.”

Honest words from parents whose children have been supported by our team.

“My child’s progress at Oakfield has been… STUNNING. He’s a different kid now from when he first came to Oakfield 12 months ago.”

“There isn’t anywhere better.”

Feedback from a local authority who have been supported by our team.

“Oakfield provide a bespoke service to meet the needs of traumatised and highly vulnerable children who have been exposed to significant trauma in their lives and have been emotionally and physically impacted upon by those experiences.”

“We are very grateful to everyone at Oakfield.”

Advanced Social Worker says:

“Outside of a secure unit and psychiatric care/detainment this is the most progress (child) has made and efforts to prepare her for community living are intensive and on-going.”

IRO says:

“The young persons wishes and views are regularly sought. The placement meets all needs. The care is excellent.”

Head of Service, Local Authority says:

“They appear to be very child centred, whilst proactively managing risk and advocate on a child’s behalf. The reports are comprehensive and sent to the relevant people within the LA, if these have not been accessed you also receive a prompt to review the report.”

“Incident analysis is very clear and provides an understanding of the situation surrounding the incident as a provider Oakfield have been extremely good at working with the LA and working towards care plans for the young person.”

Social Worker says:

“I think the care is excellent. I would recommend.”

Social Worker says:

“We’re really, really happy with the care that they are receiving with Oakfield, and the progress that is being made. The young person has got the most stability now than they’ve ever had, and we’ve seen the most progress.”

Local Authority Quality Assurance Manager says:

“Communication was excellent. I found the home manager very knowledgeable and familiar with our young persons needs, risks, likes and dislikes which was reassuring. I observed the staff team engaging well with our young person. It is lovely to see the progress made since moving to Oakfield and look forward to seeing this continue with the support of the team around her.”

Senior Social Worker says:

“Most importantly, our young person is happy and feels like they are making progress, this is significant and emphasises the value of your service and provision.”

Senior Social Worker says:

“I am extremely impressed with Oakfield’s professionalism and attention to detail, the approach is child centred and all risk assessments and intervention plans are focused on promoting the developmental needs of the young person. Accordingly, I have found the team to be very co-operative and engaging, targets and goals are routinely set which allows for the network to measure performance and outcomes.”

Social Worker says:

“Outside of a secure unit and psychiatric care/detainment this is the most progress [YP] has made and efforts to prepare her for community living are intensive and on-going.”

LADO (local Authority Designated Officer) says:

“Oakfield’s level of care is Outstanding. Oakfield provides a service to young people who have significant and often challenging needs and behaviours. I believe that they work with the young people to build their understanding of the young person and that they are proactive in deepening their understanding of often changing needs.”

Social Worker says:

“The level of therapeutic input is strong. There has been significant duration of no self-harming incidents or hospitalisations. It is very important to understand the child’s history here and level of complexity – as her life has been one of continuous instability and on-going self-harming and suicidal ideation – that has led to her being admitted to a number of psychiatric units. To achieve this shows significant progress.”

Social Worker says:

“I have found the team to be very co-operative and engaging, targets and goals are routinely set which allows for the network to measure performance and outcomes.

[Our young person] is so happy and feels like she is making progress, this is significant and emphasises the value of your service and provision.”

Feedback from Social Workers who have been supported by our team.

“(The local authority) placed a young person with very complex needs who has stepped down from Tier 4 and therefore required a therapeutic environment to meet her needs.”

“Thank you so much for EVERYTHING. There has been many times where I have wanted to give up but you keep me here. I am so grateful for all those times.”

“I just wanted to reach out to you and thank you for looking after me and making my life just a little brighter. I really enjoyed the fun times we had and it genuinely had a positive impact on how I was feeling and coping back then. I think you’ll be pleased to know that my life turned out pretty okay.”

“Thank you so much for everything. There has been many times where I have wanted to give up but you kept me here.”

“I really am grateful for it all, you have created memories that I will NEVER forget. I love you all so much. Thank you.”

“I met the people who changed my life here and changed my view of myself and the world.”

A Letter from One Young Person to Another

“Welcome to Oakfield my name is Alie and I live at one of the other homes with my cat Tallulah. I just wanted to write to you to tell you my experience whilst being here and hopefully answer a few questions or talk through what it is like working towards independent living.”

“Thank you for keeping my daughter safe, happy and healthy.”

“My child is in the perfect place for her.”

“Exceptional, emotional and extraordinary.”

“He has starting to do the normal things that normal kids do. A year ago, that wouldn’t have been possible.”

“The main thing is… it’s always been about them. Not about ‘We are Oakfield and this is what we do,’ but ‘This is John and how can we progress John.’”

“We really do believe that our (Young Person) is in the best possible hands at Oakfield. We think that a long term placement here is in their best interests.”

“All staff members have always been friendly to us, and welcoming whenever we have visited our (young person). Updates as to their progress are religiously provided and a telephone conversation usually follows with a member of staff. All of this serves to build up trust and respect between the two parties.”

“Thank you for everything you all do for my child, she is happy, mobility is better than its been in years, she is healthy as can be and longest she’s stayed out of hospital, she’s got lovely relationships with all her carers”

“I’m extremely impressed with Oakfield’s professionalism and attention to detail, the approach is child centred and all risk assessments and intervention plans are focused on promoting the developmental needs of the young person.”

NHS Matron said:

“Families and young people consistently report positive experiences, with many noting meaningful progress after sessions. The service is recognised as more streamlined and efficient than ever, with excellent collaboration, reliable referral pathways, and monthly meetings that strengthen shared understanding and patient care.”

NHS Patient Parent feedback:

“Appointments with Oakfield are easy to access and always at convenient times.”

“My child feels listened to, understood, and comfortable sharing personal worries with the Oakfield team.”

NHS Patient Parent feedback:

“Oakfield staff have built a great rapport with my daughter. She completely trusts them and is able to open up more than she has with others previously.”

“I’ve noticed positive changes in my child’s thoughts, feelings and behaviour since starting support with Oakfield.”

NHS Parent feedback

“I am a parent to a 7-year-old child who attends Oakfield Psychology Services.”

NHS Patient Parent feedback:

“Oakfield staff are extremely professional. They always listen and explain everything clearly. My child really enjoys their sessions.”

“Oakfield staff are very friendly and supportive. My son looks forward to his sessions and is happy to see them each week.”

Community nurse said:

“The care is excellent. Staff understand complex needs of the person, the communication is excellent. The child appears really happy and well cared for.”

Lead Paediatric Diabetes Specialist Nurse said:

“The system works well, and we are informed of outcomes. At the monthly meetings the information is reciprocal and helpful.

The involvement of the MDT means that we are all aware of how to support the CYP and family moving forward. Also highlights those who are not engaging and allows us to follow them up and either for them to engage or be discharged.

The service provided is the best it has ever been. The changes made after listening to what the staff here needed has really helped us.”

NHS Matron said:

“Oakfield has been praised by NHS colleagues for its professionalism, clear communication, and strong integration within the multidisciplinary team. Staff are described as responsive, supportive, and effective in improving both patient outcomes and emotional wellbeing.”

NHS Patient Parent feedback

“I would highly recommend this service. Oakfield Psychology team have been a big help to my daughter, she understands her and its nice to see she can get on with someone and build a good bond also is making very good progress with her. Oakfield have a good understanding of my daughter and have built a good relationship with her and understand her very well.”

“Charlotte’s sooooo happy after speaking to you. Couldn’t praise you enough, thank you.”

NHS Patient Parent feedback:

“We see Oakfield staff frequently, and I honestly have nothing but praise for their exceptional care and expertise.”

NHS Patient Parent feedback

“Oakfield Psychology team have built a great rapport with my daughter. She completely trusts them and is able to open up, more than she has with anyone else before.”

“Oakfield psychology team are extremely professional. They always know what to do when my son tells them things, even if very emotionally difficult and explains things very clearly. My son really enjoys the sessions”

“Impressed with teamwork and empathy.”

“Very knowledgeable about the patient’s condition and treatment.”

“Excellent teamwork / excellent support / excellent communication.”

CQC Inspector says:

“There is evidence of a clear vision by leaders to provide a therapeutic environment which is person centred, open, inclusive and empowering for the young people which gives positive outcomes. This can be seen by the progress they have made in managing their emotional dysregulation and subsequently attending education where previous placements have failed.”

CQC Inspector says:

“There was a thorough process for accurately and comprehensively reporting incidents, including those resulting in restraint or self-harm. Reports were detailed and young person centred and demonstrated how the least restrictive method of intervention was used with therapeutic de-escalation techniques attempted first in accordance with positive behaviour support plans.”

Quality Assurance Commissioner says:

“There has there been noticeable outcomes achieved with our young person since being with Oakfield, namely around self-esteem and resilience.”

CQC Inspector says:

“Staff were exceptionally well supported to do the right thing by clear guidance and training. In addition to a range of formal policies, there were systems and processes in place.”

CQC Inspector says:

“Assessments and care plans completed by staff were comprehensive, holistic and dynamic. We saw in our review of records, how they were completed, developed and updated collaboratively with young people, families, multi-disciplinary and multi-agency professionals.”

Commissioner says:

“(Young Person) has significant complex needs and has had significant incidents of trauma in her life. However, now (Young person) is in a safe environment and is spoken of with kindness and respect.”

School Teacher said:

“The staff are really helpful. The care is amazing.”

Commissioner says:

“Oakfield is the first placement to work to end this crisis cycle and face/manage the complexity.”

Commissioner says:

“As a panel we wanted to say that we were impressed with your collaborative approach, openness and your knowledge of (Young Person) and her needs.”

Regulation 44 visitors said:

“Dad said the staff are ‘lovely’… and ‘brilliant’ at communicating with him.”

“You can see she is really progressing here.”

Regulation 44 visitors said:

“There is an environment where the young person is comfortable to express their own feelings.”

“I have no doubt they are able to share their views, wishes and feelings.”

Regulation 44 visitors said:

“The person is at the centre of their own care.”

“The staff on duty today and the Manager certainly knows her well. The young person does have a good relationship with all staff.”

“We wanted to say that we have been impressed with your collaborative approach, openness and your knowledge of the person and their complex needs.

“Oakfield is a safe environment and our person is always spoken of with kindness and respect.”