Oakfield Psychological Services

Oakfield Psychological Services (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our services or visit our website.

1. Who We Are

Oakfield Psychological Services is a specialist healthcare provider delivering psychological, therapeutic, and residential support services to children, young people, and families.

Data Controller:

  • Oakfield Psychological Services
  • 8 Ambassador Place, Altrincham, WA15 8DB

2. What Information We Collect

We may collect and process the following types of personal data:

Personal Information

  • Name, address, date of birth
  • Contact details (email, phone number)
  • Emergency contact information

Health & Care Information

  • Clinical records and assessments
  • Mental health information
  • Support plans and case notes

Website & Technical Data

  • IP address
  • Cookies and browsing behaviour
  • Device information

Professional Information (for staff or applicants)

  • Employment history
  • Qualifications and training
  • Background checks, including DBS

We only collect information relevant to the services we provide.

3. How We Use Your Information

We process personal data to:

  • Provide psychological and healthcare services
  • Maintain accurate clinical and administrative records
  • Meet legal and regulatory safeguarding requirements
  • Contact you about appointments, queries, or service updates
  • Manage staff recruitment, training, and employment
  • Improve our website and user experience

We will never sell your personal information.

4. Lawful Basis for Processing

We rely on the following lawful bases:

  • Consent – when you have given permission for us to use your data
  • Legitimate interests – to deliver and improve our services
  • Legal obligation – where required by law or regulation
  • Vital interests – to protect someone’s welfare
  • Public task – where our work relates to safeguarding or statutory duties

Health information is processed under Article 9(2)(h) – the provision of health or social care services.

5. Sharing Your Information

We may share your information with:

  • Healthcare professionals involved in your care
  • Local authorities or safeguarding bodies
  • Regulatory organisations (e.g., Ofsted, CQC if applicable)
  • IT and administrative service providers
  • Emergency services, if required for safety

We only share the minimum necessary information and only when lawful and appropriate.

6. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely through:

  • Encrypted systems
  • Restricted access controls
  • Secure clinical record platforms
  • Regular data protection audits
  • Staff training and confidentiality agreements

We retain information only for as long as necessary and in line with statutory requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion, where legally permissible
  • Restrict or object to processing
  • Request transfer of your data
  • Withdraw consent at any time (where consent is used)

To exercise your rights, contact us at headoffice@oakfieldpsych.co.uk

8. Cookies

Our website uses cookies to improve your browsing experience and gather anonymous analytics. You can manage cookie settings through your browser at any time.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Oakfield Psychological Services

If you are not satisfied with our response, you have the right to contact:

Information Commissioner’s Office (ICO)