Oakfield Psychological Services

Oakfield Psychological Services is committed to delivering high-quality services and maintaining the highest standards of professionalism and care. We welcome feedback and take all concerns seriously, as they help us improve and strengthen our practice.

This procedure outlines how individuals can raise a complaint and how we will respond.

How to Make a Complaint

If you are unhappy with any aspect of our service, you can contact us in the following ways:

Please provide as much detail as possible so we can understand and respond to your concerns effectively.

What Happens Next

  • We will acknowledge your complaint promptly.
  • A senior member of staff will review the concerns raised.
  • We may contact you for further information if needed.
  • You will receive a response once the review has been completed.

We aim to resolve complaints in a fair, transparent, and timely manner.

Further Escalation

If you remain dissatisfied after our response, you may escalate the complaint to the appropriate regulatory body.

Details of the correct escalation route will be provided upon request.

Our Commitment

We are committed to:

  • Treating all complaints seriously and with respect
  • Investigating concerns thoroughly and impartially
  • Ensuring complaints do not negatively impact future access to our services
  • Using feedback to improve the quality and safety of our work

Oakfield Psychological Services values openness, learning, and continuous improvement, and we encourage anyone with concerns to contact us.